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Where Did All The Browsers Go?

Posted by alerttechnologies on Apr 5, 2011 2:44:56 PM

Back in 2003 Envision Retail published research that confirmed – “The fitting room customer is 71% likely to buy versus the customer who browses the sales floor at 28%”. They further declared that this proved that getting customers into the fitting room was good for business.

Recently, Envision updated this statistic and now states – “Conversion of customers in the fitting rooms is 67% compared to those who do not use the fitting rooms of only 10%, making the fitting rooms the most commercially valuable space in the store”!

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Topics: Customer Service, In-Store Experience, Fitting Rooms, Mobile, Technology, Customer facing, Alert Technologies Inc.

Victoria’s Secret Success is No Secret

Posted by alerttechnologies on Feb 4, 2011 8:01:24 AM

The last chapter is closing on Holiday 2010 with the release of the January retail sales figures. It was pretty much as we all expected, maybe a little stronger than some had guessed, but overall pretty good for most retailers.

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Topics: Customer Service, In-Store Experience, Fitting Rooms, Mobile, Customer facing, Alert Technologies Inc., Margin

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